FAQ
Shipping & delivery
Where do you ship to?
We ship all orders from Thailand. Shipping availability to your location will be shown at checkout.
How much is shipping?
We offer free shipping on all orders.
How long does delivery take?
Delivery times may vary depending on your location and courier processing times. Once your order has been shipped, you will receive tracking details so you can follow your delivery status.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number. You can track your shipment through FastShip using the tracking information provided.
Can I change my shipping address after ordering?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please review your details carefully before completing your purchase.
Orders & payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Paypal
Can I cancel or edit my order after placing it?
Unfortunately, once an order has been placed, it cannot be canceled or edited. Please review your order carefully before completing your purchase.
My transaction is not being processed. What should I do?
For the security of our shoppers, our checkout process includes fraud protection measures. If you encounter a "TRANSACTION CANNOT BE PROCESSED" error message, please contact your bank to authorize the transaction.
When will my card be charged?
Once your order has been placed, your card will be charged according to the amount and currency of your order, including any applicable taxes and shipping fees.
Returns & exchanges
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How can I initiate a return?
If your item is eligible for return, you can begin the process by contacting us contact@hadarahako.com
How long will it take to receive my refund?
Please allow up to 5-14 business days for the refund to appear on your bank statement.
Contact
How can I contact you?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.