Return & Exchange Policy

Our Commitment to Product Quality

At Hadara, every product is carefully designed and inspected before it reaches you. We take great pride in the quality and craftsmanship of our bags, and we truly hope each one becomes a reliable companion in your everyday life.

Because of this, we generally do not accept returns or exchanges unless the product has a manufacturing defect.

If you believe the item you received has a defect or quality issue, please contact our team within 30 days of receiving your order, and we will be happy to review the issue and assist you.

Returns for Defective Items

If the item you received is defective or incorrect, please reach out to our customer service team and provide your order details along with photos of the issue.

Once the issue is confirmed, our team will guide you through the next steps and arrange an appropriate solution, such as a replacement or exchange.

To be eligible for return, the item should be:

• Unused

• In its original condition

• Returned with original packaging

• With all tags and accessories intact

Returns Due to Change of Mind

At the moment, Hadara does not accept returns or exchanges due to change of mind, personal preference, or incorrect selection.

We kindly encourage customers to review product details carefully before placing an order.

How Long Will It Take to Receive My Refund?

Once your returned item has been received and inspected, we will process the refund accordingly.

Please allow 5–14 business days for the refund to appear on your bank statement, depending on your payment provider and bank processing times.

Need Assistance?

If you have any questions or concerns about your order, please feel free to contact our team at:

contact@hadarahako.com

We are always happy to help and will do our best to support you.